we are happy to refund or exchange any item within 28 days of purchase if the item is faulty or damaged , the item must be returned in its original packaging and unused, excluding any costs incurred by yourself for delivery unless we are at fault, proof of purchase is required. please note if the item was in a multi buy then all items must be returned. This does not affect your statutory rights. Refunds will be by PayPal only. please contact us for more information.